Resources / KPI's

Finance
  • Net Profit
  • Net Profit Margin
  • Gross Profit Margin
  • Operating Profit Margin
  • EBITDA
  • Revenue Growth Rate
  • Total Shareholder Return (TSR)
  • Economic Value Added (EVA)
  • Return on Investment (ROI)
  • Return on Capital Employed (ROCE)
  • Return on Assets (ROA)
  • Return on Equity (ROE)
  • Debt-to-Equity (D/E) Ratio
  • Cash Conversion Cycle (CCC)
  • Working Capital Ratio
  • Operating Expense Ratio (OER)
  • CAPEX to Sales Ratio
  • Price Earnings Ratio (P/E Ratio)
Customers
  • Net Promoter Score (NPS)
  • Customer Retention Rate
  • Customer Satisfaction Index
  • Customer Profitability Score
  • Customer Lifetime Value
  • Customer Turnover Rate
  • Customer Engagement
  • Customer Complaints
Market and Marketing
  • Market Growth Rate
  • Market Share
  • Brand Equity
  • Cost per Lead
  • Conversion Rate
  • Search Engine Rankings (by keyword) and click-through rate
  • Page Views and Bounce Rate
  • Customer Online Engagement Level
  • Online Share of Voice (OSOV)
  • Social Networking Footprint
  • Klout Score
Operations
  • Six Sigma Level
  • Capacity Utilisation Rate (CUR)
  • Process Waste Level
  • Order Fulfilment Cycle Time
  • Delivery In Full, On Time (DIFOT) Rate
  • Inventory Shrinkage Rate (ISR)
  • Project Schedule Variance (PSV)
  • Project Cost Variance (PCV)
  • Earned Value (EV) Metric
  • Innovation Pipeline Strength (IPS)
  • Return on Innovation Investment (ROI2)
  • Time to Market
  • First Pass Yield (FPY)
  • Rework Level
  • Quality Index
  • Overall Equipment Effectiveness (OEE)
  • Process or Machine Downtime Level
  • First Contact Resolution (FCR)
Employees
  • Human Capital Value Added (HCVA)
  • Revenue Per Employee
  • Employee Satisfaction Index
  • Employee Engagement Level
  • Staff Advocacy Score
  • Employee Churn Rate
  • Average Employee Tenure
  • Absenteeism Bradford Factor
  • 360-Degree Feedback Score
  • Salary Competitiveness Ratio (SCR)
  • Time to Hire
  • Training Return on Investment
Environmental and Social Sustainability
  • Carbon Footprint
  • Water Footprint
  • Energy Consumption
  • Saving Levels Due to Conservation and Improvement Efforts
  • Supply Chain Miles
  • Waste Reduction Rate
  • Waste Recycling Rate
  • Product Recycling Rate
  • Amount of energy saved due to conservation and efficiency improvements.
  • Average electrical consumption per employee or product sold
  • CO2 Tonnes per employee per month
  • Energy costs per unit of production
  • Energy saved due to conservation & efficiency improvements
  • Greenhouse gas (GHG) emissions per employee per month
  • Number of paper pages used per employee per month
  • Percentage of hazardous operational waste
  • Percentage of materials used that are recycled input materials.
  • Percentage of non-hazardous operational waste
  • Percentage of recycled hazardous operational waste.
  • Percentage of recycled non-hazardous operational waste
  • Total energy used per unit of production
  • Total on-site created energy
  • Total Purchased Energy per month
  • Waste disposed of per amount of product manufactured
  • Water use per employee per month
  • Water used per amount of product manufactured
Sales
  • Hourly, daily, weekly, monthly, quarterly, and annual sales
  • Average order size (sometimes called average market basket)
  • Average margin
  • Conversion rate
  • Shopping cart abandonment rate
  • New customer orders versus returning customer sales
  • Cost of goods sold
  • Total available market relative to a retailer's share of market
  • Product affinity (which products are purchased together)
  • Product relationship (which products are viewed consecutively)
  • Inventory levels
  • Competitive pricing
Marketing Indicators
  • Site traffic
  • Unique visitors versus returning visitors
  • Time on site
  • Page views per visit
  • Traffic source
  • Day part monitoring (when site visitors come)
  • Newsletter subscribers
  • Texting subscribers
  • Chat sessions initiated
  • Facebook, Twitter, or Pinterest followers or fans
  • Pay-per-click traffic volume
  • Blog traffic
  • Number and quality of product reviews
  • Brand or display advertising click-through rates
  • Affiliate performance rates
Customer Service
  • Customer service email count
  • Customer service phone call count
  • Customer service chat count
  • Average resolution time
  • Concern classification
Human Resources
  • New employee satisfaction rate with recruiting process
  • Percentage of new employee retention after x time
  • Percentage job offer acceptance rate
  • Percentage of vacancies filled within x time
  • Average Number of Interviews from Submitted applications/ CVs
  • Recruitment source ratio – internal -v- external applicants
  • Recruiting fee as percentage of annual salary
  • Percentage of new employees with a recruiting fee paid
  • Performance evaluation scores on hired candidates after, a given period.
  • Average time that transpires from the moment a candidate is submitted to a hiring manager to receiving initial feedback from the hiring manager.
  • Average cost to recruit per job position
  • Average open time of job positions
  • Average number of responses for open job positions
  • Average number of interviewees for open job positions within a given measurement period.
  • Average time to recruit
Employee Development
  • Percentage of employees receiving regular performance and career development reviews.
  • Average time employees are in the same job or function.
  • Percentage of new hire retention after a given period
  • Ratio of internal versus external training (hours or cost)
  • Employee satisfaction with training.
  • ROI of training
  • Percentage of Human Resources budget spent on training.
  • Percentage of employees gone through training in a given period
  • Average number of training hours per employee
  • Average training costs per employee
Finance and business
  • Accounting costs
  • Accounts Payable
  • Accounts Payable Turnover
  • Accounts Receivable Collection Period
  • Accounts Receivable Turnover
  • Average value of overdue invoices
  • Cash Flow Return on Investments (CFROI)
  • Common Stock Equity
  • Corporate credit rating
  • Cost Income Ratio
  • Cost per payslip issued
  • Creditor days
  • Creditor days
  • Cumulative Annual Growth Rate (CAGR)
  • Cycle time for expense reimbursements
  • Cycle time to perform periodic close
  • Cycle time to process payroll
  • Cycle time to resolve an invoice error
  • Cycle time to resolve payroll errors
  • Days Payable
  • Debtor days
  • Direct costs
  • EBIT
  • EBITDA
  • Enterprise Value / Takeover Value
  • Equity ratio
  • Expenses claims processed per FTE
  • Fixed costs
  • Gearing
  • Indirect costs
  • Invoicing processing costs
  • Long-Term Debt
  • Marginal costs
  • Net Change in Cash
  • Number of invoices outstanding
  • Number of overdue invoices
  • Other Current Liabilities
  • Other Non-current Liabilities
  • Payment errors as Percentage of total payroll disbursement
  • Percentage of bad debts against invoiced revenue
  • Percentage of electronic invoices
  • Percentage of expense report exception line items
  • Percentage of financial reports issued on time
  • Percentage of invoices disputed
  • Percentage of invoices requiring special payment
  • Percentage of invoices under query
  • Percentage of low value invoices
  • Percentage of manual payroll payments
  • Percentage of payable invoices that have not been matched to a purchase order
  • Preferred Stock Equity
  • Profit per customer
  • Profit per employee (FTE)
  • Profit per product
  • Profit per project
  • Receivables against Product,
  • Region, Sales office
  • Return on capital employed (ROCE)
  • Return on Equity (ROE)
  • Short-Term Debt
  • Cost of payroll process as Percentage of total payroll cost
  • Total Assets
  • Total Current Liabilities
  • Total Equity
  • Total Liabilities
  • Total sum of monetary value of outstanding invoices
  • Total value of overdue invoices
  • Variable costs
Health and Safety
  • Cost of solved safety non-conformances for the month
  • Employee perception of management commitment
  • Health and safety prevention costs within the month
  • Lost time (in hours) due to accidents (including fatalities) per e.g. 100,000 hours worked
  • Lost time (in hours) due to non-fatal accidents per e.g. 100,000 hours worked
  • Number of fatalities per e.g. 100,000 hours worked
  • Number of non-conformance with legal or internal standards in safety inspections
  • Number of reportable accidents per e.g. 100,000 hours worked (including fatalities)
  • Number of reportable non-fatal accidents per e.g. 100,000 hours worked
  • Number of safety inspections for the month
  • Number of solved safety non-conformances for the month
  • Percentage of attendance at occupational health and safety (OHS) committee meetings
  • Percentage of corrective actions closed out within specified time-frame
  • Percentage of fatal accidents relative to all accidents (non-fatal and fatal) per e.g. 100,000 hours worked
  • Percentage of health and safety representatives (HSR) positions filled.
  • Percentage of issues raised by H&S Reps actioned
  • Percentage of occupational health and safety (OHS) committee recommendations implemented
  • Percentage of products/services assessed for health & safety impacts
  • Percentage of significant products and services categories subject to procedures in which health and safety impacts of products and services are assessed for improvement
  • Percentage of staff with adequate occupational health and safety (OHS) training
  • Total of hours in safety and health training in the month
Inventory
  • Inventory Accuracy
  • Inventory Levels by Day
  • Inventory Aging Report by SKU
  • Inventory Turn by SKU
Third Party Fulfillment
  • Shipping and Receiving Turn Times
  • Shipped Fill Rate on Fulfillment Orders
  • Orders Shipped Complete
  • Order Picking Accuracy
  • Line Item Fill Rate
Productivity
  • Inbound/outbound Volume Activity and Throughput
  • Productivity Score Card by Function
  • Cost Breakdown by Case, Pallet, Weight-fixed-variable and Combination
  • Labor Cost Per Man Hour Versus Throughput
  • Monthly Operating Costs with a Rolling YTD Result Versus Operational Budget
Distribution Facility
  • Facility Space Utilization
  • Safety Reports
  • Claims
  • Sanitary Issues
Transportation
  • Required Arrival Date (RAD) Compliance
  • On-Time Performance on Fulfillment Orders
  • Appointment Compliance
  • Transit Time Metrics
  • Load Factor
  • Weight Capacity Utilization
  • Cube Utilization
  • Claims Ratio
  • Cost Analysis
  • By Lane
  • By Weight
  • By Product
Website
  • Conversion Rate
  • Goals Conversion Rate
  • Type of Users (user defined)
  • Bounce Rate & Time on Site
  • Type of Sources
Visibility KPIs
  • Traffic of Non branded keywords
  • Traffic generated by specific terms
  • Bounce rate per keyword
  • Keyword Ranking
  • New Vs Returning Visitors
Interaction KPIs
  • Social Media Interactions
  • Media Consumption
  • Contact/Subscribe
Transactional KPIs
  • Cost per Transaction
  • Average transaction value
  • Average items in basket
  • Conversion Rate per Medium
Geo Targeting KPIs
  • Transactions distribution per Country
  • Bounce rate distribution per Country
  • Traffic Distribution by Country/Territory