Day 1: A HoshinOnline Implementation Specialist will be with you to ensure HoshinOnline integrates seamlessly into your ecosystem. Our team will do a current state and future state (HOL) analysis to understand your business, set deployment goals and build a timeline. We'll take you through the process of implementing your secure strategy execution platform for your organization. Virtual web meetings for both individual and group training sessions will be scheduled to ensure that your teams become experts in using HoshinOnline.
Technical support by Email/Chat/Phone included - 24 hour email/chat support and server monitoring will be provided. We keep up-to-the-minute hot backups that we can use to restore the entire system. In addition, we recommend that all our customers keep their own copies of their data which can be managed directly inside HoshinOnline. New versions are released once in 25/30 days. All product updates included as part of the license. Daily data back up included. Optionally, data can be backed up to your servers.
The HoshinOnline Customer Success and Technical Support teams will be available to you throughout your implementation journey and beyond. Our Customer Success team is dedicated to realizing your business outcome. Design and configure HoshinOnline to your exact requirements and business objectives. Our team will build a week-to-week & month-to-month plan to ensure user adoption to grow and enhance your HoshinOnline solution.